Have another question? Email [email protected].
What does AFTERBURN sell?
AFTERBURN focuses on sports and fitness gear.
Where do you ship?
We ship to the United States, Canada, and Australia. Enter your delivery address at checkout to see the available shipping option.
What currency will I pay in?
Product prices and checkout charges are in US dollars (USD). If your card or payment account uses another currency, your provider may apply its own exchange rate and fees.
How much does shipping cost?
Shipping is $5.99 USD for orders below $39.99 USD and free for orders of $39.99 USD or more in the United States, Canada, and Australia. The threshold is based on the merchandise subtotal after discounts and before taxes and shipping.
When will my order be dispatched?
Orders are usually dispatched within 3 days. We will email you when your order is dispatched. For shipping questions, contact [email protected].
Can I return an item?
You can request a change-of-mind return within 30 days of receipt. Items must be unused, undamaged, and in their original condition with packaging and tags intact. Contact us before returning an item. Customers cover ordinary return shipping; we cover return shipping for incorrect or defective items. Custom or personalized items and items clearly marked as final sale or clearance are excluded from change-of-mind returns. Your statutory rights for faulty, unsafe, or incorrectly described items are not affected.
What if my item arrives damaged or incorrect?
Email us with your order number and photos as soon as possible, ideally within 48 hours of receipt, so we can help arrange an appropriate refund or replacement. Contacting us later does not remove your statutory rights.
When are refunds processed?
After we receive and inspect your return, we will email you with the outcome. Approved refunds are processed to your original payment method within 5–10 business days. Your payment provider may take additional time to post the refund.
Will I pay customs duties or import taxes?
You are responsible for customs duties, import taxes, or clearance fees charged by your destination country unless they were already collected at checkout.
Can I change or cancel my order?
Email us promptly with your order number. We will review your request, but changes or cancellation may no longer be possible once processing or dispatch is underway. Any statutory cancellation right still applies.
How can I contact you?
Email [email protected] or visit our Contact page.